Things To Consider When Choosing A Towing Company

Whether you need to transport your truck from home to the garage or want a tow truck to pick up your car following a roadside breakdown, it’s important to find a towing company you can trust to turn up promptly, tow your vehicle safely and have the skills, knowledge and equipment to get the job done properly.

SEO Towing Service, take a look at a number of key things to consider when choosing a towing company, giving you the information you need to make good decisions about your towing company choice.

Appropriate Experience

Whilst some towing companies may specialise in towing trucks, others may tend to tow lighter vehicles more frequently, or farm machinery, or boats.

In comparison, other towing companies will offer a generic service, transporting almost any type of vehicle. Depending on the type of vehicle you need towing, it’s important to find a company that has experience in transporting it.

Fast, Effective Customer Service

When you need a towing operator, how they handle their customer service speaks volumes about the type of company they are. Often, it’s also a great indication of the quality of their service in general. Fast, friendly responses are exactly what you need, particularly if you’re in a high-stress situation like a breakdown or accident.

If you have questions about the vehicle or equipment you need towed, any high quality operator will be only too happy to answer them for you over the phone. Unless you’re in a unique situation, you should also be able to get an exact quote for the job before a tow truck is even dispatched.

Positive Reviews and Testimonials

When deciding on the best tow truck provider for you, make sure you take a look at what others have to say about the service they provide. While any company can say they’re the best, their customers are often the best indication of the quality of service they provide.

As we all know, people are far more likely to leave a negative review than a positive one, so don’t be put off by the fact that operators (or any business for that matter) will have some negative reviews. What you should be looking for is consistent trends in the reviews. For example, if most of the reviews mention that the truck never showed up, it’s likely that’s a genuine complaint that people have had to deal with.

On the other hand, if most of the reviews are saying the operator was fast, professional and made them feel well looked after, this is the type of service you want to use.

The Right Towing Equipment

Not all tow trucks can carry all vehicles! Depending on the weight and dimensions of your vehicle, you may need a heavier tow truck or one that has appropriate lifting gear.

Before deciding on a towing company, make sure they have a tow truck available that’s able to carry your vehicle safely and securely.

There When You Need Them

Particularly in an emergency situation, it’s no good trying to contact a company that doesn’t work weekends or later at night. In general, it’s better to opt for a company that offers a 24/7/365 days service.

That way, no matter what time you need a tow, their team will be on hand to provide it.

Adequate Insurance

Whilst your vehicle is being towed, it should be insured in case it gets damaged. A reputable towing company will be able to provide proof of appropriate insurance if required.

This is especially important if you’re contemplating the transport of a supercar, new car, or other prestige, expensive vehicle that you want to be protected.

Flexible Pick-up and Drop-off

Although most people with a vehicle that needs repair want it taken to a garage, that’s not always the case. If you would prefer to be transported elsewhere, you’ll need a flexible towing company that will be prepared to take you where you need to go.

Be aware that many towing companies operate in a specific geographical area – if you’re in the middle of a long journey, it’s likely they will probably take you to the nearest garage so that you can get your vehicle repaired for onward travel, rather than taking you potentially hundreds of km to your destination.

Transparent Pricing

A good company to opt for is one that operates a fair, clear pricing service. Ideally, you should be able to find out in advance how much you’ll be paying before you accept the company’s services. 

If you’re located in the Greater Brisbane area and need a dependable, professional and highly experienced towing company, get in touch by calling us on 0407 968 357.